AUPrivacy Policy
Lukki Casino values the trust and commitment shown by players. We ensure that all personal data is secured and handled responsibly. This privacy policy outlines how we collect, use, and protect your information. Please review it carefully to make informed decisions about our services.
Data Processing
This privacy policy explains our obligations under gambling regulations to process personal data from players, which is necessary for participating in games and accessing related services.
Lukki Casino, owned and operated by Dama N.V., is registered in Curaçao with company registration number 152125. Dama N.V. operates under E-gaming license No. OGL/2023/174/0082, issued by the Curaçao Gaming Control Board. By consenting to this privacy policy, you agree to the processing of your data as described. Regular reviews of this policy are advised, as continued use of our services will imply acceptance of any changes.
Collection of Information
We collect personal details through our website, which may include the following:
- Information provided in registration forms and other communications (e.g., names, contact details, and identity documents).
- Interaction history through various communication channels.
- Transaction records and website activity logs.
- Documents for identity verification and compliance purposes, such as proof of address or payment methods.
In summary, Lukki collects personal data primarily to fulfill regulatory requirements and ensure seamless user interactions.
Usage of Information
The information we collect is used for the following purposes:
- Processing transactions and bets.
- Providing requested services and customer support.
- Performing necessary verification and compliance checks.
- Sending promotional materials to players, subject to consent.
- Complying with legal requirements, including anti-money laundering regulations.
- Monitoring for fraudulent or illegal activities.
- Conducting market research and data analysis on aggregated trends.
These processes ensure compliance, operational efficiency, and enhanced services for players.
Marketing Communications
With your consent, we may use personal information to send promotional messages about our products and services. You may opt-out of receiving these communications through your account settings or by contacting our support team.
Disclosure of Information
We do not sell or rent personal data. However, data may be shared within our corporate group or with business partners as needed for service delivery or compliance with legal obligations. Third-party service providers may also access your data for necessary processing tasks, such as payment processing or system management.
Data Security and Retention
We prioritize the security of your data by adhering to stringent legal requirements for personal data protection. Personal data will be retained as necessary to meet legal obligations and, at a minimum, for five years following the closure of your account, as required by anti-money laundering regulations.
Cookies and Tracking
Lukki Casino uses cookies and similar technologies to improve website functionality, analyze usage, and support marketing initiatives. You can manage cookies through your browser settings, though this may limit certain features on the site.
Your Rights and Contact Information
You have the right to request accuracy checks, updates to personal data, or to object to the processing of your data for marketing purposes. For any concerns or requests, our Data Protection Officer (DPO) is available via email. Under the General Data Protection Regulation (GDPR), you also have the right to lodge complaints with relevant supervisory authorities.
